Hi All,
This is a word of caution for all those who buy art supplies from online. I ordered art supplies from ASW (Art Supply Warehouse) just after Thanksgiving for a Christmas gift. When the item arrived there was a problem with it. I contacted the customer service department via e-mail and telephone. There was no response. After a week, I contacted them again both e-mail and telephone. This time I got a response, via e-mail saying that they would mail me the missing items within the next few days. Holiday madness ensued and I never received the items. So, I contacted the customer service department again asking where the missing items were. Once more, I have had no response after 10 days. My advise to you is do not do business with this company. Yes, they have lower prices on some items, but the response to any problem is non-existant. I will no longer be doing business with them, I will find someone else to buy supplies from.

Debby

Debby, I am sorry to hear about your luck with ASW, kind of glad I have never decided to buy from them and have always found better prices at Dick Blicks Art Materials. They are a bit a pricey on their shipping for under $200 purchases but they are prompt with your orders and give an immediate email response. Usually they ship the next day and I recieve my stuff within 2-3 days of purchase. I would go with them rather than any where else. Just my thoughts from my experience.

Hi!

I've been lurking around the site for some time and thought I would add my experience with ASW.
I have ordered from them for several years and have always been ultimately satisfied with the materials. I've had to phone and email them about an order on occasion and they have always gotten back to me within a couple of days. Asw is not as fast as Dick Blick but they do have good specials and have always worked with me so solve any problems with my orders. My advice is that when you contact them that you are firm and have all the information needed to correct the order before you.

binkie

I have ordered quite a lot of items from ASW. I've 'lucked out' in that I've had no problems with the quality of the products - and 2 years ago, they used to offer great customer loyalty 'coupons' and discounts. -Not so much anymore. I placed a very small order (about $50 worth & no 'oversize' items) and requested 'expedited shipping'. In the end it took over 2 weeks to receive my order and my 'expedited shipping' cost (originally weighing in @ $11.95) added up to $27.95 (which I discovered, to my great surprise, when I read my enclosed invoice!). I strongly believe that it is better to 'vote with your feet' than to hassle with unresponsive CS Reps.
Dick Blick IS pricier - but their level of customer service surpasses that of any other company I have interacted with.
FYI: Jerry's Artarama is a 'subsidiary company' (owned by the same corporate umbrella) with ASW. I have never ordered from Jerry's Artarama, however, based on my recent ASW debacle - I will steer clear of that company as well.
Hopefully ASW will return to its prior great 'customer first' attitude that I experienced, when I placed over $2,000.00 worth of orders with them back in 2004/2005.